AnswerPassenger Drill
Professional service in Nakuru

Welcome to Answer Passenger Drill

We inspect terminals at unattended and forecourt locations. Every compromised terminal is a machine out of operation until the review is complete; regular audits prevent that kind of stoppage. That is exactly what we work on: checked the same day.

13+Years of experience
250+Satisfied clients
-60%Fewer incidents after the audit
Services

Everything you need in one place

Serving Nakuru with quality materials and certified professionals.

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Fascia inspection

Physical checks of the card slot, keypad and surround.

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Configuration review

Operating system and application settings checked.

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Access review

Who can open, service or configure each machine.

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Protective device checks

Verification that fitted measures still function.

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Findings report

Issues ranked by severity with a remediation plan.

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Follow-up verification

Confirmation that fixes were actually applied.

Service levels

Agreed response times

Alert type Response Cover
Critical: suspected tampering 24 h Monday to Sunday
High: configuration finding 2 working days Monday to Friday
Scheduled: periodic audit Per calendar Quarterly

Response times are set by contract and vary with the location of the machine.

Sectors

Who we work with

Banks and financial institutions
Retail chains
Petrol stations
Hotels and shopping centres
Transport terminals
Public bodies
FAQ

Questions we are asked most

More often than staffed ones. Monthly is the usual starting point, adjusted for foot traffic and transaction volume.
For active suspicions we work to a 24-hour response: physical inspection of the fascia, review of the card reader and keypad, and analysis of the machine logs. The aim is to return the terminal to service with certainty, not to leave it switched off as a precaution.
Yes. Grouping sites into a fixed route lowers the cost per machine, which often means a higher frequency for the same annual spend.
Yes. Those sites carry the highest exposure and head the schedule for audits and unannounced inspections.
Yes. For sites that run continuously we agree night and weekend intervention windows, so the machine is not stopped during normal trading.
Audit case

Before and after an inspection

Before โ€” Terminal fascia with a foreign device fitted over the card reader.
Before. Terminal fascia with a foreign device fitted over the card reader.
After โ€” Card reader protected and the terminal back in service.
After. Card reader protected and the terminal back in service.

Illustrative images of a typical inspection.

Reviews

What our clients say

Real reviews from Nakuru clients.

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Network Operations, Langat
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"Nobody was checking these machines between faults. Now somebody is."

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Site Manager, Kimutai
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"Fixed route means fixed dates, which suits our planning."

How we work

The path of an audit

1

Scope

We agree which machines are audited and how often.

2

Audit

Physical inspection of the fascia and testing of the machine configuration.

3

Report

Findings ranked by severity, with a remediation plan.

4

Verification

A follow-up check confirming the fixes were actually applied.

Answer Passenger Drill Nakuru

Need help? We are in Nakuru

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